Shopping

SHOPPING ONLINE

Welcome to Estée Lauder Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

ORDERING: How to shop

Follow these steps for an easy, convenient, and secure shopping experience.

STEP ONE: Adding an item to your bag

Find the item you desire by either going through the category pages, or using on-site search.

Once you've found the product you want, select the size or shade you desire, and add the quantity of the product you want (you can add up to 4 of each item). Click ADD TO BAG.

STEP TWO: The shopping bag

This is where you check the products in your bag are correct, and have the option to change the quantities you're ordering (to delete a product change the quantity to 0). This is also where you can add in an offer-code if you one.

To continue to purchase, click the blue CONTINUE CHECKOUT button.

STEP THREE: Order details

The next page will ask you to sign in (or register), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again.

Here you will also be asked to choose one of our 5 delivery options, and have the option to gift-wrap your order.

STEP FOUR: Confirmation

Once you've confirmed your order you will see a confirmation page that gives you your unique CyberSource reference number and the total sum deducted from your credit or debit card account.

You can print this page for your reference, or alternatively wait until you receive this information in an email titled "Thank you for placing your order at Estee Lauder Online". The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.

Can’t find the information you are looking for? Contact Us.

OPTIMAL BROWSER SETTINGS

This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
• Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional information we have available.

INTERNET BROWSER REQUIREMENTS

Our site works best with Internet Explorer 6 and above on PCs. We also support Firefox 1.5 and above for PCs and MACs and Safari 2.0.4 on MAC only.

SECURITY ONLINE

At Estée Lauder Online, we understand how important security is to you. When you place an order with Estée Lauder Online, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• Internet Explorer 7.0 and higher
• Mozilla Firefox 3.6 and higher
• Safari 4.0 and higher
• Chrome 10.0 and higher
 

ITEM AVAILABILITY

OUT OF STOCK

• If a basic stock item is unavailable on esteelauder.co.uk it will show as out of stock, and you can request to receive an email when the product comes back into stock.
• Alternatively, you can visit one of our Estée Lauder counters. Please see the Store Locator to find your nearest store.
 

SOLD OUT

• If a limited edition item is unavailable on esteelauder.co.uk it will show as sold out, in which case we would advise you to visit one of our Estée Lauder counters. Please see the Store Locator to find your nearest store.
• Unfortunately you cannot add out of stock items to your Shopping Bag.
 

Can’t find the information you are looking for? Contact Us.

ENGRAVING SERVICES

Engraving is only available on products displayed here: www.esteelauder.co.uk/custom-engraving. Only one engraving per item is possible, character limits dependent on item chosen displayed at checkout. Only characters A-Z, 1-10 or full stops may be used for engraving. Payment for engraved products must be made prior to the commencement of the engraving. Orders for engraved products cannot be cancelled or changed once engraving work has started on them. It is your responsibility to supply clear written instructions for your engraving. We will not be responsible for errors caused as a result of unclear or misleading instructions. We are not responsible for customer-generated mistakes, errors or defects including spelling, typographical or grammatical errors, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting. Engraved goods cannot be returned unless they are faulty. Available with standard delivery only, no fast track delivery options will be available. All personalised items with expletive language will be rejected. All personalised items will be engraved in English. Engraving must be ordered at the time of purchase and cannot be revised after the order is accepted. This service is available on esteelauder.co.uk only unless otherwise stated for in store seasonal events. Please note that the £5 engraving fee is a fixed fee per engraving and is not eligible for any discounts.

Can’t find the information you are looking for? Contact Us.