Orders

Processing

Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.

Your order will be delivered by a courier service. Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it ‘hidden’ at the address.

Can’t find the information you are looking for? Contact Us.


Order Status

The best way to keep up to date with the status of your order is to visit the Track My Order page. You can also click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse.

If you have an account, you can track your most recent orders by visiting the page in the My Account section.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

ORDER STATUS DESCRIPTIONS

Processing
Your order is currently being processed into our warehouse system.

In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched
Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.

Got a question? Please with Consumer Care.


Find a Missing Package

If the tracking information for your package confirms delivery and you cannot locate the delivered package please ensure before contacting us that you:

  1. 1. Check with neighbours and family members
  2. 2. Look around the delivery location
  3. 3. Check for notice of attempted delivery

Payment Options

CREDIT / DEBIT CARDS ACCEPTED:

    • American Express
    • MasterCard
    • Visa
    • Visa Debit
    • Visa Electron
    • Clearpay Payment
    • Pay in 30 Days with Klarna
    • Pay in 3 with Klarna
    • Paypal and Express Paypal Payment
    • Gift Card Payment

WE'RE SORRY, WE DO NOT ACCEPT:

    • Cheques
    • Postal Orders

We are sorry, but at this time esteelauder.co.uk does not offer gift certificates.

IMPORTANT INFORMATION:

For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Can’t find the information you are looking for? Contact Us.


Maximum Purchase Policy

We regret that we must limit orders to no more than eight (8) of any individual item and also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.


Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

    • Item(s) not available.
    • Difficulty in processing payment information.
    • Cannot deliver to address provided.
    • Duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.

Please note that we are not in a position to amend an order or address information once you have confirmed your order.

If you wish to cancel your order please contact us here immediately to discuss which options are available to you.

Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.
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