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ORDERING: how to shop
- Follow these steps for an easy, convenient, and secure shopping experience.
STEP ONE: adding an item to your bag
- Find the item you desire by either going through the category pages, or using on-site search.
- Once you've found the product you want, select the size or shade you desire, and add the quantity of the product you want (you can add up to 4 of each item).
- Click ADD TO BAG.
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STEP TWO: the shopping bag
- This is where you check the products in your bag are correct, and have the option to change the quantities you're ordering (to delete a product change the quantity to 0). This is also where you can add in an offer-code if you one.
- To continue to purchase, click the blue CONTINUE CHECKOUT button.
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STEP THREE: order details - The next page will ask you to sign in (or register), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again.
- Here you will also be asked to choose one of our 5 delivery options, and have the option to gift-wrap your order.
STEP FOUR: confirmation
- Once you've confirmed your order you will see a confirmation page that gives you your unique WorldPay reference number and the total sum deducted from your credit or debit card account.
- You can print this page for your reference, or alternatively wait until you receive this information in an email titled
"Thank you for placing your order at Estee Lauder Online". The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please call Customer Services on 0800 054 2444.
It's really that easy. So, are you ready? Then click hereto start shopping. |
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- Our site works best with Internet Explorer 6 and above on PCs.
- We also support Firefox 1.5 and above for PCs and MACs, and Safari 2.0.4 on MAC only.
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This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colours differently based upon their settings.
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Please feel free to email us at
infoel@estee-lauder.co.uk
with questions about specific colours, and we'll be happy to provide you with any additional information we have available.
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At esteelauder.co.uk, we understand how important security is to you. When you place an order at esteelauder.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this
software are the following:
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AOL 5.0 and higher
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Internet Explorer 5.0 and higher
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Mozilla Firefox
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Netscape 6.0 (Windows only)
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Safari
ISIS & IDIS Accreditation
Esteelauder.co.uk has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos because it certifies that the retailer has:
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registered with the ISIS programme and undertaken to trade in a manner that is Legal, Decent, Honest, Truthful and Fair.
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had its web site and service reviewed and monitored by IMRG
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had its Business, VAT and Data Protection registrations checked by IMRG
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clear, simple to understand delivery information before you place your order;
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convenient and reliable delivery service within the agreed time frame;
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a clear returns process, with any limitations / conditions notified prior to purchase.
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OUT OF STOCK
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If a basic stock item is unavailable on esteelauder.co.uk it will show as out of stock, and you can request to receive an email when the product comes back into stock.
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Alternatively, you can visit one of our Estée Lauder counters. Please see the Store Locator to find your nearest store.
SOLD OUT
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If a limited edition item is unavailable on esteelauder.co.uk it will show as sold out, in which case we would advise you to visit one of our Estée Lauder counters. Please see the Store Locator to find your nearest store.
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Unfortunately you cannot add out of stock items to your Shopping Bag.
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- We regret that we must limit orders to no more than four (4) units of any item, with a maximum purchase
of £600 per customer.
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- Gift orders always receive special care at Estée Lauder Online. For a £3.00 charge we will wrap your gift and include a gift card with your personal message. Please be aware that gift sets may be wrapped in wrapping paper, and not a gift box, due to their larger size.
- If you wish to have your esteelauder.co.uk order gift-wrapped, simply click on the "Gift Wrap" option during Checkout. Please note that multiple items within a gift order will be presented as one gift package.
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CREDIT / DEBIT CARDS ACCEPTED:
- American Express
- JCB
- Maestro/Switch
- MasterCard
- Visa
- Visa Debit
- Visa Electron
WE'RE SORRY, WE DO NOT ACCEPT:
We are sorry, but at this time esteelauder.co.uk does not offer gift certificates.
IMPORTANT INFORMATION:
- For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
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- All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.
- The total cost of your order is the price of the products ordered plus VAT, and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section above, and payment will be debited and cleared from your account as set out in the Payment section of this Website.
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